Tempo custom fields not displaying on Jira issues

Incident Report for Tempo

Resolved

This incident has been resolved.

Posted Sep 09, 2025 - 10:15 UTC

Update

We are continuing to investigate this issue.

Posted Sep 08, 2025 - 14:33 UTC

Investigating

We are currently investigating an issue where the Tempo Account and Tempo Team fields may not appear when editing issues in Jira. The fields are still visible in the `Create Issue` screen but disappear in the issue side panel when editing.

Our team is working with Atlassian to determine the root cause. In the meantime, you may be unable to update these fields when editing issues.

We will provide updates as soon as more information is available.

Posted Sep 08, 2025 - 14:32 UTC

This incident affected: Timesheets, Planner, and Cost Tracker.