Missing Tempo panel on Jira issue view

Updates

Resolved

This incident has been resolved.

Mon, Jun 16, 2025, 10:04 AM

Monitoring

A new version (v1.3.22-AC) is now rolling out that resolves the issues when logging time via the Tempo panel and restores functionality for the “W” shortcut to open the Log Time dialog.

To check for updates, go to Jira Administration → Apps → Manage Apps, then expand the Timesheets module.

Fri, Jun 13, 2025, 11:19 AM(2 days earlier)

Monitoring

Update – A new version (v1.3.22-AC) is now rolling out that resolves the issues when logging time via the Tempo panel and restores functionality for the “W” shortcut to open the Log Time dialog.

Fri, Jun 13, 2025, 08:54 AM(2 hours earlier)

Identified

The fix for Tempo panel is in version 1.3.21-AC of Timesheets plugin and it has currently rolled out to many of our customers. This fixes the issue with Tempo panel, and the Log time option in the Jira issue. We are currently looking into a problem with Trackers and the "w" shortcut to open the log time dialog.

Thu, Jun 12, 2025, 09:10 AM(23 hours earlier)

Identified

We applied a secondary fix to the Tempo panel problem and it is currently being rolled out by Atlassian. We're continuing to monitor the situation.

Wed, Jun 11, 2025, 09:29 AM(23 hours earlier)

Identified

The issue has been identified. An update to the Tempo panel is being rolled out by Atlassian and the problem should resolve once the rollout is complete.

Tue, Jun 10, 2025, 10:44 AM(22 hours earlier)

Investigating

We have reports from customers that are missing the Tempo panel on the Jira issue view. We are investigating the issue.

Tue, Jun 10, 2025, 10:43 AM